Steve Hargadon: New Library 2.0 Webinar

Dorothy S. Bass


 “Purchaser Company in Annoying Cases: Step-by-Action to Greater Interactions with Patrons”
Part of the Library 2. “Necessary Librarian” Collection with Dr. Steve Albrecht


A 60-moment coaching webinar presented by Library 2. and hosted by ALA writer and library service, protection, and protection skilled, Dr. Steve Albrecht.

It can be difficult to communicate with specific patrons, for a wide variety of explanations. Our ability to deliver the very best provider possible to them means we have to be even superior listeners and request valuable thoughts, specially when the patron is either less than strain or getting issues communicating with us. This session can aid you get conversational regulate just before points spiral in incorrect directions and ruin the library encounter for you and them.

This overview session on how to answer step-by-action to assistance scenarios in the library is a further in our “Essential Librarian Series,” developed to be revealed to new workers and leaders and to offer a refresher for all who do the job in the library. A dialogue guide, as well as the presentation slides, will be offered to all who take part.

Learning AGENDA:

  • What will make talking to rude or entitled patrons so tricky?
  • How not to take it personally.
  • What can understand from the Hawaiians about fantastic buyer services?
  • Defining the Library Patron’s Purchaser Benefit Product.
  • The price of using questioning designs: therapeutic, open up-ended, shut-ended
  • Talking to an indignant father or mother.
  • Obtaining assist for non-English speaking patrons.
  • Conversing to a delusional, confused patron.
  • Supporting patrons with feasible dementia issues.
  • What about the tearful patron?

Day: Thursday, April 28th, 2022, at 2:00 pm US – Jap Time


  • $99/person – consists of any-time access to the recording and the presentation slides and to get a participation certification. To set up group bargains (see beneath), to submit a order get, or for any registration problems or concerns, email [email protected].
  • No cost for people on individual or team all-entry passes (see under).

TO Sign up: Click Here. You will very first require to be a member of Library 2. (absolutely free) and be logged in. Remember to click “Indicator Up” on the top rated suitable and we are going to approve you rapidly. You can pay back by PayPal or credit rating card, and will get instant and everlasting entry to the webinar recording. If you have any problems registering for a webinar, if you want to be invoiced, or if you have any inquiries, you should email [email protected]. Be aware: be sure to examine your spam folder if you you should not obtain your confirmation e-mail correct away.

Special Group RATES (e-mail [email protected] to arrange):

  • Many personal log-ins and obtain from the same group paid together: $75 each for 3+ registrations, $65 every single for 5+ registrations.
  • The capacity to exhibit the webinar (live or recorded) to a team found in the exact same bodily site or in the similar digital meeting from 1 log-in: $299.
  • Huge-scale institutional obtain for viewing with individual login ability: $499 (hosted both at Library 2. or in Niche Academy).


  • All-entry annual passes incorporate access to the recordings of all of Dr. Albrecht’s preceding Library 2. webinars, additionally reside and recorded entry to his new webinars for a single calendar year. These are hosted either at Library 2. or Niche Academy (if chosen).
  • For a $499 personal all-entry yearly go to all of Dr. Albrecht’s live webinars and recordings for one 12 months, make sure you click here
  • Inquiries for all-access organizational contracts must be directed to [email protected].

Because 2000, Dr. Steve Albrecht has properly trained 1000’s of library staff in 25+ states, reside and on line, in support, security, and stability. His packages are rapid, entertaining, and give resources that can be set to use straight away in the library workspace with all sorts of patrons. In 2015, the ALA posted his reserve, Library Security: Far better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Retaining Workers and Patrons Secure in a Transforming Entire world.

Steve holds a doctoral degree in Business enterprise Administration (D.B.A.), an M.A. in Safety Administration, a B.A. in English, and a B.S. in Psychology. He is board-accredited in HR, stability management, staff coaching, and risk assessment.

He has penned 24 books on company, security, and management matters. He life with seven puppies, two cats, and 3 chickens.

Webinar Recordings Accessible:


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